OUR VACANCIES
LATEST JOBS WITH MEECH
CUSTOMER SERVICE ADMINISTRATOR
- Witney, Oxfordshire
- Part Time - 25 hours per week over 5 days
- Apply by 21st November 2025
OBJECTIVE OF ROLE:
This role includes supporting the smooth running of the Customer Service team and provide general administration support within the business. Ultimately, the objective of the role is to improve the customer service experience within the company, create engaged customers and facilitate company growth.
MAIN RESPONSIBILITIES:
- Administration of Meech intranet (SharePoint), keeping the main intranet up to date, adding new content where necessary and assisting with any issues users have.
- Assisting with the Admin of the CRM, supporting the Logistics Coordinator.
- General administrative support such as updating product manuals.
- Preparing and organising all Meech invoices.
- Pick up and resolve incoming enquires in the customer service inbox.
- Filing of all Meech invoices and job packs and archiving of emails.
- Answering all incoming phone calls.
- SCT job pack scanning
- Job pack checking and signing when necessary.
- Recording complaints in Meech CRM.
- Meeting room bookings admin and refreshments (ad hoc for visitors).
- Liaise effectively with personnel at the Meech head office and worldwide by building cooperative working relationships and facilitate and coordinate the fulfilment and servicing of Meech accounts.
- Help and assist with customers questions and enquires.
- Support and act as cover for other office personnel when needed for holiday or sickness, including order processing and customer technical support.
- Any other duties or responsibilities that may reasonably be required from time to time.
KEY REQUIREMENTS:
- Experience of administration and working in a Customer Service department desirable.
- Experience of CRM, invoicing and dealing with enquiries.
- Knowledge of Microsoft products including Word, Excel and Outlook.
- Experience of Microsoft SharePoint advantageous.
- Good written English.
- Good phone manner.
